Warranty

We’ve spent countless hours learning what makes the highest quality outdoor furniture. Therefore, we have the industry warranties – any defects from craftsmanship will be replaced within 1 years of your purchase from the date of shipment.

If you join the Wisteria Lane Community, you will get extra 6 months warranty.

Wisteria Lane products are handcrafted one at a time. Though they are rarely noticeable, there may be natural variations in weaving pattern, frame color, sizing, etc. that are not product flaws.  Such variations are natural in the manufacturing of hand-made products.

 

HOW TO SUBMIT A WARRANTY CLAIM

Email us at winwinuscsteam@aliyun.com with photos and an explanation of the issue, and we will work with you to resolve it.

 

WHAT OUR WARRANTY DOESN'T COVER

  • Commercial use.
  • Failure caused by misuse or lack of appropriate care/maintenance.
  • Damage caused by external sources.
  • If your dog likes the taste of our outdoor furniture.